PagerDuty Event Intelligence: AI On-Call Noise Reduction & Summarization

PagerDuty augments incident response with ML event grouping, suppression, responder recommendations, and LLM-based incident/postmortem drafting.

Core Features

• Alert Grouping & Suppression: Merge related alerts; silence known noise.
• Responder Suggestion: Identifies best on-call / service owners.
• Past Incident Recommendations: Links similar historical resolutions.
• AI Incident Summaries: Draft status updates & postmortems.

Use Cases

• Reducing alert fatigue & duplicate paging.
• Faster triage handoff with contextual briefing.
• Standardized, faster post-incident documentation.

Integrations

• Natively ties to monitoring (CloudWatch, Datadog, New Relic) & ChatOps.
• ITSM and ticketing (ServiceNow, Jira) integration.

Adoption Indicators

• 14k+ customer base; increasing attach rates of AI module.
• Recognized improvements in MTTR & on-call experience.

Best For

• DevOps/SRE orgs seeking mature incident response workflow AI.
• Scale-ups formalizing on-call processes & communications.

Back to top ↑

---

Last built with the static site tool.